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Seranova Luxury Hotel

Cookies Policy

BACKGROUND

In accordance with Spanish regulations governing the use of cookies in relation to the Provision of Electronic Communications Services, set out in the Spanish Royal Decree Law 13/2012 of March 30, we inform you about the cookies used on the website of Hotel Roser Pons Seranova S.L. (also the provider) and the reason for its use. Likewise, this informs you that by browsing the Website you are giving your consent to use them.

WHAT ARE COOKIES?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. Cookies are only associated with an anonymous user and their computer or device and do not provide references that allow accessing their personal data.

COOKIES AFFECTED BY REGULATIONS AND EXEMPT COOKIES

In accordance to EU directive, cookies that require informed consent by the user are analytical cookies and advertising and affiliation cookies, except those of a technical nature and those necessary for the operation of the website or the provision of services expressly demanded by the user.

TYPES OF COOKIES

a) Depending on the entity that manages them, there are innate Cookies (those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided) and from third parties (the that is sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies).

b) Depending on the time they remain active, there are session cookies (designed to collect and store data while the user accesses a web page) and persistent cookies (in which the data is stored in the terminal and can be accessed and processed during a period defined by the person in charge of cookies (lasting from a few minutes to several years).

c) Depending on the purpose for which they manage the information they collect, they can be:

- Technical cookies (necessary for the use of the website and the provisions of the contracted service)

- Personalization cookies (that allows the User to access the service with predefined features, such as language, browser type, regional configuration, etc.)

- Analysis cookies (information collected on the use made on the website)

- Advertising cookies (they collect information about preferences and personal choices of Users)

- Affiliate cookies (allows you to track visits from other websites, with which the website establishes an affiliation contract)

TYPES OF COOKIES USED BY THIS WEBSITE

The cookies used on our website are session and third-party cookies, and allow us to store and access information related to the language, the type of browser used, and other general characteristics predefined by the User, as well as tracking and analyzing the activity carried out to improve and provide our services in a more efficient and personalized way. The cookies used have, in any case, a temporary nature, with the sole purpose of making browsing more efficient. In no case do these cookies provide by themselves personal data and are not used for the collection of aforementioned data.

The use of cookies offers advantages, such as:

- facilitating user navigation and access to the different services offered by this website - avoids the user having to configure the predefined general characteristics each time he accesses the website

- granting improvements of the functions and of the services provided through this website, resulting from the corresponding analysis of the information obtained through the installed cookies.

When accessing our website you are informed that if you continue browsing, several third-party cookies will be installed, thus allowing the installation of certain cookies that will have the sole purpose of registering access to our website for the compilation of anonymous statistics about visits, always collecting information anonymously. It is not mandatory to accept the installation of these cookies; you can browse through our website regardless.

In various sections of our website you can install social network cookies, specifically the following:

• Twitter cookies, according to the provisions of its privacy policy and the use of cookies.

• Facebook cookies, according to the provisions of its cookies policy.

• LinkedIn cookies, according to the provisions of its page on the use of cookies.

• Google+ cookies and Google Maps cookies, according to the provisions on their page about what kind of cookies they use.

Name Type Expiration Date Purpose Class
         

REVOCATION

At any time you can access the configuration of your browser regulating the acceptance or rejection of all cookies, or only select those which installation is admitted, following one of the following procedures, which depends on the browser you use:

Google Chrome (in the Tools Menu): Settings> Show advanced options> Privacy (Content settings)> Cookies: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktopandhl=es

Microsoft Internet Explorer (in the Tools Menu): Internet Options> Privacy> Advanced: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: Options> Privacy> Cookies: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

Safari, iPad y iPhone: Preferences> Privacy: https://support.apple.com/kb/ph21411?locale=es_ES

Opera: Settings> Options> Advanced> Cookies: http://help.opera.com/Windows/12.00/es-ES/cookies.html

These browsers are subject to updates or modifications, so we can not guarantee that they comply fully with your browser version. It may also be that you use another browser not included in these links such as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access the Cookies configuration directly from the options of your browser, usually in the "Options" menu in the "Privacy" section. (Please see the help of your browser for more information).

DESACTIVATION / ACTIVATION AND ELIMINATION OF COOKIES

To restrict or block cookies, it is usually modified through the browser settings. If you do not want websites to place any cookies on your computer, you can adapt your browser settings so that you are notified before any cookies are placed. Similarly, you can adapt the configuration so that the browser rejects either all cookies or only third-party cookies. You can also delete any of the cookies that are already on the computer. Keep in mind that you will have to adapt the configuration of each browser and equipment you use separately.

Please note that if you choose not to receive cookies, we can no longer guarantee that our website will work properly. Some site features may be lost and you may no longer be able to see certain websites. Also, rejecting cookies does not mean that you are not going to see advertisements. The ads will simply not fit your interests and will be repeated more frequently.

Each browser has a different method to adapt cookies configurations. If necessary, consult the browser's help function to establish the correct settings.

To disable cookies on your mobile phone, check the device manual for more information.

You can get more information about cookies on the following Internet website: http://www.aboutcookies.org/.

Taking into account the way in which the Internet and websites work, we do not always have information on the cookies placed by third parties through our website. This especially applies to cases in which our website contains what are commonly called integrated elements: texts, documents, images or short films that are stored elsewhere, but are displayed on our website or through it.

Therefore, if you encounter this type of cookies on this website and which are not listed in the above list, please inform us. Or contact the third party directly to request information about the cookies you place, the purpose and duration of the cookie, and how your privacy has been guaranteed.

What our customers say

  • Hotel perfecto Pequeño, tranquilo, lujoso

    Habitación grande hermosa y de buen gusto. Muy limpio. El desayuno fue maravilloso. Se puede pedir una buena opción en el buffet todos los días y comida caliente. Buenos consejos sobre restaurantes para comer por la noche. Personal muy bueno y servicial. ¡Espero volver pronto!

  • El edificio y las habitaciones son hermosos

    Mi marido y yo nos encantó este hotel. El edificio y las habitaciones son hermosos. También estaba tranquilo. La habitación en la que nos alojamos era enorme. Agua y refrescos gratis en el mini bar todos los días fue un buen toque. El desayuno era realmente bueno. Había comidas diferentes todos los días. El personal era amable y servicial. La ubicación es increíble. ¡No sé por qué te quedarías en otro sitio de Ciutadella!

  • Hotel muy céntrico junto a la catedral

    Hotel muy bien situado con muy buen servicio y que mantiene el encanto de una casa de más de tres siglos. Ambiente estupendo para descansar y relajarse después de un día de visitas por la isla. Muy recomendable.

  • Nos ha encantado el conjunto de todo

    Nos ha encantado el conjunto de todo, edificio, baño , limpieza , servicios , todo de 10. Tienen abierto un bar sin camareros que confía en la buena fe de los clientes de que apunten lo que toman , da gusto que siga habiendo sitios que confíen en las personas algo súper curioso q por desgracia no se suele ver. La piscina suficiente y muy mona para darse un baño tras un día de playa.

  • Loved the location, in the heart of the old city. Would stay again in the future.

    Excellent taste in furniture and design, Impeccable service, Flexibility. We had delivery food catered to our room while we were away. Beach umbrella and towels provided by the hotel, weather forecast and daily informations on the best beaches. Tasty, km-0 breakfast. Great experience.

  • Little gem in the centre of the old town

    The location of the hotel is perfect, right next to the cathedral. We stayed on the second floor and it was very peaceful and tranquil. Lovely room with a very comfortable bed and bath in the room. Grand building with a stone staircase running through the centre and pretty terrace for breakfast. Very helpful and friendly staff.

  • Lovely boutique hotel, lives up to its name

    The location was perfect for our itinerary. We know the area well and had no trouble parking our rented car. The self-check-in system is very good and convenient. We visited out of season and did not expect the full customer service we received. Very pleased on all counts.

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    Seranova Luxury Hotel · Calle Roser 5 · 07760 Ciutadella de Menorca · Islas Balears

    (+34) 686 35 84 42   
    [email protected]

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