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Seranova Luxury Hotel

Privacy Policy

In compliance with Chapter II of Act 34/2002, LSSICE, we inform you that this Website is the property of Hotel Roser Pons Seranova S.L. henceforth also of the Provider, with the address in C/ Roser 5 07760 Ciutadella (Illes Balears) España con CIF B16501264 telephone number: (+34) 699 095 174, and email: [email protected]

The Provider is responsible for this Website and in accordance with the provisions of current regulations on the protection of personal data, Regulation (EU) 2016/679 as of April 27, 2016 (GDPR) on the Protection of Personal Data, with regard to the processing of personal data and the free circulation of said data, Spanish Organic Law 15/1999, as of December 13, Protection of Personal Data (LOPD) and Law 34/2002, as of 11 July, of the Information Society and Electronic Commerce Services (LSSICE), has implemented all security measures, both technical and organizational, established by the Spanish Royal Decree 1720/2007 of December 21 (which develops the LOPD) to guarantee and protect confidentiality, integrity, and availability of the data entered.

For the purposes of the provisions of the LOPD, the Provider. informs you that the information you are voluntarily providing us will be incorporated into our information systems in order to carry out the necessary commercial and administrative procedures with website users. The operations foreseen to be carried out are as follows: respond to inquiries and/or provide the information requested by the User; perform the provision of services and/or products contracted or subscribed to by the User; carry out all those activities of The Provider described in this legal notice, and submit the website newsletter.

The signer guarantees the veracity of data provided and undertakes the need to communicate any changes that may occur in them.

The Provider, marked by an asterisk (*) in the corresponding boxes of the contact form, informs the User of these obligations, indicating what data is necessary. By indicating and entering the data, the User grants unambiguous consent to the Provider to proceed with the processing of said data provided for the purposes previously mentioned.

Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to subscribe, register, or receive information about the Provider's products and services.

In accordance with the regulations in force regarding the protection of personal data, the Provider is complying with all the provisions of the regulations GDPR and LOPD for the treatment of personal data in their responsibility, markedly with the principles described in Article 5 of the RGPD and to Article 4 of the LOPD, by which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, relevant, and limited to what is necessary in relation to the purposes for which they are treated.

The DATA CONTROLLER guarantees that he has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD to protect the rights and freedoms of the Users.

In accordance with these regulations, then, we inform you that you have the right to request access, rectification, portability, and deletion of your data and the limitation and opposition to your treatment by contacting C/ Roser 5 07760 Ciutadella (Illes Balears) España, sending an email to [email protected], indicating as Subject: "LOPD, ARCO Rights", and attaching a photocopy of your ID or any similar legal identification, as indicated by law. You have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out before the withdrawal of consent. You also have the right to submit a claim to the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data (agpd.es).

CONFIDENTIALITY AND TRANSFER OF DATA TO THIRD PARTIES

The information you provide will be treated confidentially. The Provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft, treatment, or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises, and centers comply with the requirements and conditions of integrity and security as established in the current regulations.

The Provider will not transfer personal data to third parties, except by legal obligation. However, in the case of being transferred to a third party, information would be prior obtained by the User requesting the express consent for such assignment. The entity responsible for the database, as well as those that intervene in any phase of the treatment, and/or the entities to which they have been notified, -in any case always with the corresponding authorization granted by the users, are obligated to observe professional secrecy, the adoption of protection levels, as well as technical and organizational measures necessary to ensure the security of personal data, avoiding, as far as possible, unauthorized access, illegal modifications, subtractions and/or loss of data, in order to ensure the corresponding level of security of the Providers’ files, according to the nature and sensitivity of the data provided by the users of this Website.

ACCEPTANCE AND CONSENT

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the automatic treatment of the same by The Provider in the manner and for the purposes indicated in this Policy of Protection of Personal Data. Through this Privacy Policy we inform you that the photographs that are posted on the website are the property of The Provider including those of minors, of which, in order to obtain these, prior consent has been obtained from parents, tutors, or legal representatives by signing the forms made for that purpose by the centres in which the minors are part of. However, the parents, guardians, or representatives of the minors, as legal holders of the exercise of rights of previously mentioned minors, and always providing a previous formal request in writing, may indicate the refusal to use the image of the minor; in this case, the image will be shown in a pixelated form.

ACCURACY AND TRUTHFULNESS OF DATA

The User is solely responsible for the accuracy and veracity of the data sent to the Provider. exonerating the Provider of any responsibility in this respect. Users guarantee and are held liable, in any case, regarding the accuracy, validity, and authenticity of the personal data provided, and undertake to keep the data provided properly updated. The User agrees to provide the complete and correct information in the registration or subscription form.

CONTENT OF WEBLINKS

The Provider reserves the right to update, modify, or eliminate the information contained in the website, and may even limit or refuse access to information.

The Provider does not assume any type of responsibility for the information contained in the websites of third parties that can be accessed through the links from any Web age owned by the Provider.

The presences of links are for informational purposes only and in no case does it imply any suggestion, invitation, or acknowledgment regarding them.

SUBMITTING OF CV (CURRICULUM VITAE)

In the event that the User submits his CV through our website, we inform them that the information provided will be treated to make them a participant in the selection processes that may exist, carrying out an analysis of the applicant's profile in order to select the best candidate for the vacancy of the Responsible. We inform you that this is the only official procedure to accept your CV, so CVs submitted by another procedure will not be accepted. In case of any change in the data, please inform us in writing as soon as possible, in order to keep your data properly updated.

The data will be kept for a maximum period of one year, after which the data will be deleted guaranteeing a total respect to confidentiality, both in the treatment and in its subsequent destruction.

In this sense, once the aforementioned deadline has elapsed, and if you wish to continue participating in the selection processes of the Responsible Party, please resubmit your CV. The data may be processed and/or communicated to the member companies of our group during the time of conservation of the curriculum and for the same purposes previously reported.

Hotel Roser Pons Seranova S.L.HOTEL S.A. BLOG SUBSCRIPTION

In the event that the User subscribes to the blog, we inform you that the information provided will be processed to manage your subscription to the information blog with update notices and that it will be kept until there is a mutual interest to arrive to the end of the treatment. When it is no longer necessary for that purpose, they will be eliminated with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. The data will not be communicated to third parties, except where there is a legal obligation to do so.

FORUM PARTICIPATION

In the event that the User wants to participate in the web forums, we inform him that the data provided will be treated to regulate the participation in it. Any registration or transmission of personal data provided by the User in this forum implies the unambiguous knowledge and acceptance of the Legal Notice and the Privacy Policy set forth on the website. The data will be kept as long as there is a mutual interest to arrive at the end of the treatment and when it is no longer necessary for that purpose, it will be suppressed with adequate security measures to guarantee the pseudonymization of the data or total destruction of the data. The publications will be publicly displayed to Users of the online forum.

TESTIMONY PUBLICATION

In the event that the User wants to publish their opinion on the web, we inform you that the information provided will be appraised to address the proposed suggestions, experiences, or opinions regarding the products and/or services in order to be published on the website in pursuance of helping other users. The data will be kept as long as there is a mutual interest to maintain until the end of the accord and when it is no longer necessary for that purpose, it will be suppressed with adequate security measures to guarantee the pseudonymization of the data or total destruction of the data. The testimonies will be published on our website. The only personal data that will be published in regards to the testimony author will be its name.

CHANGES IN THIS PRIVACY POLICY

The Provider reserves the right to modify the current policy in order to adapt it to new legislation or jurisprudence.

COMMERCIAL MAIL

The Provider reserves the right to modify the current policy in order to adapt it to new legislation or jurisprudence.

According to the LSSICE, The Provider does not perform SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in each of the forms of the Web Page, the User has the possibility of giving his express consent to receive our Bulletin e-mails, independently of the commercial information punctually requested.

LEGISLATION

For all purposes, the relations between the Provider and the Users of its telematic services, present on this Website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising or related to their use the Courts of the country.

What our customers say

  • Hotel perfecto Pequeño, tranquilo, lujoso

    Habitación grande hermosa y de buen gusto. Muy limpio. El desayuno fue maravilloso. Se puede pedir una buena opción en el buffet todos los días y comida caliente. Buenos consejos sobre restaurantes para comer por la noche. Personal muy bueno y servicial. ¡Espero volver pronto!

  • El edificio y las habitaciones son hermosos

    Mi marido y yo nos encantó este hotel. El edificio y las habitaciones son hermosos. También estaba tranquilo. La habitación en la que nos alojamos era enorme. Agua y refrescos gratis en el mini bar todos los días fue un buen toque. El desayuno era realmente bueno. Había comidas diferentes todos los días. El personal era amable y servicial. La ubicación es increíble. ¡No sé por qué te quedarías en otro sitio de Ciutadella!

  • Hotel muy céntrico junto a la catedral

    Hotel muy bien situado con muy buen servicio y que mantiene el encanto de una casa de más de tres siglos. Ambiente estupendo para descansar y relajarse después de un día de visitas por la isla. Muy recomendable.

  • Nos ha encantado el conjunto de todo

    Nos ha encantado el conjunto de todo, edificio, baño , limpieza , servicios , todo de 10. Tienen abierto un bar sin camareros que confía en la buena fe de los clientes de que apunten lo que toman , da gusto que siga habiendo sitios que confíen en las personas algo súper curioso q por desgracia no se suele ver. La piscina suficiente y muy mona para darse un baño tras un día de playa.

  • Loved the location, in the heart of the old city. Would stay again in the future.

    Excellent taste in furniture and design, Impeccable service, Flexibility. We had delivery food catered to our room while we were away. Beach umbrella and towels provided by the hotel, weather forecast and daily informations on the best beaches. Tasty, km-0 breakfast. Great experience.

  • Little gem in the centre of the old town

    The location of the hotel is perfect, right next to the cathedral. We stayed on the second floor and it was very peaceful and tranquil. Lovely room with a very comfortable bed and bath in the room. Grand building with a stone staircase running through the centre and pretty terrace for breakfast. Very helpful and friendly staff.

  • Lovely boutique hotel, lives up to its name

    The location was perfect for our itinerary. We know the area well and had no trouble parking our rented car. The self-check-in system is very good and convenient. We visited out of season and did not expect the full customer service we received. Very pleased on all counts.

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    Seranova Luxury Hotel · Calle Roser 5 · 07760 Ciutadella de Menorca · Islas Balears

    (+34) 686 35 84 42   
    [email protected]

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